Effective Date: November 25, 2024

Thank you for shopping at Jolieur! We aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns

We accept returns within 30 days of delivery, provided the following conditions are met:

• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Sale or clearance items
• Personalized or custom products

3. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

Please note:

• Shipping fees are non-refundable.
• Any return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at contact@jolieur.com with your order details and a description of the issue.

5. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Check your bank or credit card statement.
2. Contact your payment provider; processing times may vary.
3. If you still have not received your refund, please contact us at contact@jolieur.com.

6. How to Initiate a Return

To initiate a return or exchange, email us at contact@jolieur.com with:

• Your order number
• A description of the issue
• Supporting photos, if applicable

We will provide instructions on how and where to send your item.

7. Contact Us

For questions or assistance with returns or refunds, contact us at:
Email: contact@jolieur.com